1. Digital convergence erodes boundaries
2. Digital experience delivery makes (or breaks) firms
3. APIs become digital glue
4. The business takes ownership of process and intelligence
5. Firms shed yesterday’s data limitations
6. Sensors and devices draw ecosystems together
7. “Trust” and “identity” get a rethink
8. Infrastructure takes on engagement
9. Firms learn from the cloud and mobile
10. IT becomes an agile service broker (or fades away)
