Saturday, June 7, 2014

Top 10 Predictions For The Future Of Customer Experience

http://www.business2community.com/customer-experience/top-10-predictions-future-customer-experience-0899602?utm_content=bufferf2b10&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer#!VHXAC


1. What you want to buy will never be out of stock

2. Everything will be exactly what you want

3. Online purchases are delivered in 30 minutes…faster than a pizza

4. “Can I tweet your order?”

5. Companies use people like you for product design

6. There’s something it in for you if you let your favorite brands get to know you

7. The weather, demand, availability, and YOU can make prices fluctuate by the minute

8. Shop, buy, and return: Automation takes over retail stores


9. Keeping your personal information private may cost you

10. In-store shopping becomes as intelligent as online shopping